NCSI Technical Support
For all questions regarding technical support, documentation uploads, required information and how to request a copy of your screen, please contact NCSI's Technical Support using the information below.
Phone: 866-996-7412 (Option 2)
Email: support@ncsisafe.com
Address: 1853 Piedmont Rd. Suite 100, Marietta, GA 30066
If you have received an email containing an adverse Action Notice or Notice of Eligibility with Conditions and would like to appeal the eligibility determination, or to view USA Hockey's screening criteria, please reference the USA Hockey Background Screening Policy Review Procedure below for USA Hockey's process for appeal and its screening criteria.
For questions regarding eligibility or the background screen review process, please email usahscreeningappeals@usahockey.org or contact:
Lauren Tesler
Safe Sport Compliance and Paralegal
Phone: (719) 538-1145
Email: lauren.harless@usahockey.org
Ben Tronnes
Associate General Counsel
Email: ben.tronnes@usahockey.org